Monaco Stallions Casino General Terms & Conditions
The information set out below is a summary of our key terms for information purposes only. This does not replace the full Terms and Conditions set out below. You should read and agree to the full Terms and Conditions before registering and using our Services. In the event of any conflict between this summary and the full Terms and Conditions, the full Terms and Conditions will take precedence.
to "us", "our" or "we" are
references to Monaco Stallions Limited, a company located at Office 2-4600 The
Crusher, Valley Cottage, NY 10989. fax number (845) 503-2379.
1. To use our services, you must register and open an account with us. By registering an account with Monaco Stallions Casino (www.ms.casino), you will enter into a legally binding agreement with us which incorporates the General Terms and Conditions, the rules for each of the products and services that we offer and any applicable third party terms and conditions in respect of the use of their software. (See Section 1)
2. You must be 18 years of age or older and meet the other eligibility and verification criteria to use our services. (See Sections 4, 6 and 7)
4. You can only register one (1) account with us. You can make deposits into your account by debit card (Visa Debit, Maestro, Visa Electron or Laser), credit card (MasterCard, Visa) or using an accepted online payment service (e.g. PayPal). (See Section 9)
5. We will need to complete our verification checks before allowing you to withdraw winnings from your account. (See Section 11)
6. In respect of Monaco Stallions Casino, the maximum aggregate winnings for one account in any one calendar day (00:00 – 23:59) is $500,000 or the equivalent amount in your chosen currency, the maximum winnings for any wager or individual transaction is $500,000, or the equivalent amount in your chosen currency. The maximum aggregate amount you can withdraw in one calendar day is $50,000 (or its equivalent in another currency). (See Section 10)
7. We will not tolerate fraudulent activity or cheating. Where we close or suspend a customer’s account for reasons of fraud or cheating, the customer may be liable for all claims, losses, liabilities, damages, costs and expenses which we incur in connection with the fraud, dishonesty or criminal act. (See Section 15)
8. We will not be responsible for any errors or events outside of our control, which may result in any bets or wagers being declared void. (See Sections 16 and 20)
9. Save in respect of any winnings lawfully due to you, our liability
for fraud, death or personal injury or your statutory rights, our maximum
liability to you is limited to the greater of:
a) where such liability relates to a specific bet or wager, the value of such bet or wager paid by you;
b) where such liability relates to the misapplication of funds in your Account, the amount that has been lost or misplaced; or
c) $6,000. (See Section 21)
10. Any complaints or disputes will be first handled by our Customer Care Team with a right to appeal to the Independent Betting Adjudication Service (IBAS). (See Section 29)
11. Funds exceeding the value of active customer balances are held in a specific bank account separated from our other operating bank accounts to ensure that there are sufficient funds for customers to withdraw their balances at any time. We comply with the requirements of the UK Gambling Commission with regards to safeguarding our customer’s moneys. (See Section 31)
1. AGREEING TO THE TERMS AND CONDITIONS
By registering an account with Monaco Stallions Casino (www.ms.casino)and accepting Monaco
Stallions Casino's terms, you will enter into a legally binding agreement which
incorporates these general terms and conditions ("General Terms and
Conditions") and the rules for each of the products and services that we
offer ("Game Rules") and any applicable third party terms and
conditions in respect of the use of their software ("Third Party
Terms"). The General Terms and Conditions, the Game Rules and the Third
Party Terms are together referred to as the "Terms and Conditions".
You agree to the use of electronic communications in order to enter into these
Terms and Conditions and you waive any rights or requirements under applicable
laws or regulations in any jurisdiction which requires an original
(non-electronic) signature, to the extent permitted under applicable law.
1.2 You should read, and will be bound by the full Terms and Conditions when using our Services.
1.3 The products and services that Monaco Stallions Casino offers (via its websites and mobile applications) are together referred to as the "Services". Your agreement under these Terms and Conditions is with us for all the Services that you use.
The Terms and Conditions govern your use of the Services and supersede any and
all prior agreements between you and us in respect of the same.
2.2 We may need to change the Terms and Conditions from time to time (including to comply with applicable law or a change in our regulatory requirements). We will publish any changes on our websites. If we need to make a material change to the General Terms and Conditions (e.g. one which effects your rights or obligations under the General Terms and Conditions) we will give you at least 30 (thirty) days' advance notice (by emailing you and/or providing a prompt with a link to the revised terms on our websites. Your continued use of the Services following notification or, in the case of material changes, such 30 (thirty) day period will be deemed binding acceptance of the changes. If any change is unacceptable to you, you should stop using our Services and should close your Account. It is your sole responsibility to review the Terms and Conditions and any amendments to them each time you use the Services.
To use our Services, you need to register and open an account with us ("Account").
You can open an Account by clicking the "Join/Register" link on our
websites or mobile applications. There are no ordinary set-up charges for
opening an Account with us. When you open your Account, you will be asked to
provide personal information, including (but not limited to) your first and
last name, postal address, email address, date of birth and telephone number.
You shall ensure that the details provided by you at registration are accurate
and kept up to date. You can change some of your details at any time by editing
your Account preferences using the facility provided on our websites. For
further information about our collection and use of your personal information,
please refer to our Privacy and Cookies Notice.
3.2 You can only open an Account with us if you fulfil our eligibility criteria and pass our anti-money laundering and verification checks as described in Section 5 (Eligibility) and Section 6(Verification) below.
3.3 You can only register one (1) Account with us, which can then be used on all of the Services. Should we find that you have opened multiple or duplicate Accounts, without limiting any other rights or remedies available to us, we will close all but one (1) Account.
3.4 You must provide us with accurate information in relation to your Account. It is your responsibility to inform us of any changes to your personal details which may impact on the use of your Account (e.g. a change of address or new bank card details). If any of these details change, please notify us using the facility provided on our websites or mobile applications.
3.5 We reserve the right to refuse to open an Account for any reason. We will notify you of our decision as soon as reasonably possible after you have applied to open an Account. Provided that your registration application complied with our Terms and Conditions and no bets or wagers have been placed, we will send you any sum provided on deposit in respect of the failed Account by a method of payment determined by us.
3.6 Any bets or wagers placed via your Account must be for your own benefit and not for the benefit of any third party unless otherwise agreed by us in advance.
We process information about you in accordance with our Privacy and
part of these Terms and Conditions and contains details on the types of
information we collect and what we do with that information.
4.2 We are entitled to share the information we hold on you which includes personal data and betting history with the regulator, sporting bodies and other bodies, including the police, and law enforcement bodies in order to investigate fraud, money laundering or sports integrity issues and to comply with our regulatory duties.
You must be 18 (eighteen) years of age or older to use the Services. By
registering with us, you confirm that you are aged eighteen (18) or older. Underage
gambling is a criminal offence.
5.2 Access to certain of our Services may not be legal for residents of, or persons located in, certain countries. We do not intend that the Services be used by persons in countries in which such activities are illegal. Our Services do not constitute an offer, solicitation or invitation by us for the use of, or subscription to, betting, gaming or other services in any jurisdiction in which such activities are prohibited by law.
5.3 It is your responsibility to determine the law that applies in the location in which you are present and to ensure that you are acting legally in that jurisdiction by using our Services. If you access any of the Services from a country other than the country specified as your country of residence in the customer registration procedure, it is your responsibility to check that accessing and using the Services are not prohibited and/or restricted by local laws. We accept no liability if your use of our Services is in contravention of the laws of the country in which you are located.
5.4 If we have reasonable information to believe, in our sole discretion, that you are accessing the services in a country in which the use of the services is not legal, we shall be entitled to immediately suspend or close your Account. In the case of closure any balance on your Account on the date of closure will be refunded to you as soon as it is practicable for us to do so.
We reserve the right to ask for proof of age and address from you and may
suspend your Account until you provide the requested documents.
6.2 By accepting the Terms and Conditions, you authorize us to conduct any identification, credit or other verification checks that we may require (either for our own purposes or as required by applicable law or a regulatory body), including (but not limited to) checking any or all of the details you provide when registering or changing your Account details (e.g. when you update the payment method linked to your Account). In particular, we may verify that you are 18 (eighteen) years of age or older and that you are resident in the country in which you say you are resident. You agree to provide us with any information we may need in relation to such checks.
6.3 We may supply the information that you have given us to authorized credit reference agencies, who will check the details we provide against any databases (public or private) to which they have access and will keep a record of that check. We may share information with credit reference and fraud prevention agencies for use in credit decisions, identification checks and for fraud detection and prevention purposes. You agree that we may process, use, record and disclose the personal information which you provide in connection with your registration and that such personal data may be recorded by us or the credit reference agencies.
6.4 You will not be permitted to withdraw any winnings from your Account until our verification checks have been satisfactorily completed. If we are unable to confirm that your details (including, without limitation, that you are 18 (eighteen) years of age or older), are correct within 72 (seventy two) hours of your Account being opened and money deposited, your Account will be frozen. No further gambling will be permitted until age and identify verification checks have been successfully completed.
6.5 As well as the other checks we may undertake, you may be required to provide proof of identity to assist us with age verification. If requested by us, you will need to send us a copy of your passport, driver's license or birth certificate for these purposes. These documents must be mailed, faxed or emailed to us at: Monaco Stallions Limited, a company located at Office 2-4600 The Crusher, Valley Cottage, NY 10989. fax number (845) 503-2379 email: via our online submit service at email@example.com
6.6 Whilst these additional checks are not generally required for credit card users, we reserve the right to request such documentation prior to processing a withdrawal should circumstances dictate.
When you register with us, you will be able to choose a unique User ID and Pin
for your Account. Once you've set your User ID, we're unable to change it for
you. If you wish to change your Pin, you may do so within the My Account
7.2 You may not in any circumstances nominate or allow any person to be an authorized user of your Account. It is your responsibility to ensure that you do not reveal your User ID and Pin to anyone else. We shall be entitled to assume that all bets or wagers placed when your User ID and Pin have been entered correctly are valid and made by you, whether or not such transactions were authorized by you. We shall not be liable for any claims in the event that you disclose your User ID and Pin to anyone else or where your negligence or deliberate act has contributed to such third party access to your Account.
7.3 It is your sole responsibility to maintain the confidentiality and security of your Account information, User ID and Pin. If young persons are sharing or have access to your devices, you may wish to install parental control software. You should change your Pin on a regular basis via the link on our websites and/or mobile applications. You should notify us of any unauthorized use of your Account as soon as you suspect it or otherwise become aware of it.
7.4 If you enter your Pin incorrectly 5 (five) or more times, your Account will be locked for security purposes. If you lose or forget your User ID and/or Pin you can retrieve the details or if you need to, unlock your Account using the tools provided on our websites and/or mobile applications. Alternatively, you can contact our Customer Care Team by telephone, live chat, email or by mail and subject to sufficient security and verification checks we will reset your User ID and/or Pin for you. If you suspect that someone else has obtained your User ID and Pin, you must contact our Customer Care Team immediately.
To make a deposit, click on the "Deposit" link of any of our websites
or the mobile application or call our Customer Contact Team. It is also
possible to deposit funds whilst playing the game. To do so, click the
“Account” or “Cashier” button within the game window and follow the onscreen
instructions to enter the amount you wish to deposit, which payment method you
wish to deposit from, your security credentials requested and then click on the
deposit button to process the payment.
8.2 All amounts paid into your Account must be by debit card (Visa Debit, Maestro, Visa Electron or Laser), credit card (MasterCard, Visa) or using an online payment service (e.g. PayPal and other providers we may accept). All deposits may be subject to your bank and/or payment provider’s authorization and we accept no liability where this is not provided.
8.3 When using a debit card, credit card or online payment service, you must make sure that the name on the card or payment service is the same as the name used for your Account. We are entitled to assume that you are using your own funds and we accept no liability where that is not the case.
8.4 The maximum number of payment methods that may be registered on your Account at any given time is three (3) debit or credit cards and one of each online payment service. To change your payment method, please use the facility provided on the websites and/or mobile applications or contact our Customer Care Team.
8.5 We operate a "Net Deposit" facility, as set out in Section 10 (Withdrawals) below. You can only remove a payment method from your Account if the Net Deposit on all payment methods is zero (or below) or such other amount as we may specify from time to time. If you no longer have the payment method that has "Net Deposits" on your Account then please contact our Customer Care Team and, depending on whether you have added a replacement to your Account and the outcome of a number of routine security checks, we may be able to remove the payment method from your Account. Please be advised that in some cases we may require additional documentation confirming that the payment method is no longer active before we can remove the payment method.
8.6 All deposits must be in the currencies available on the Services from time to time, which currently includes USD, British Pounds Sterling, and Euros.
8.7 The minimum deposit is $10 (ten United States Dollars) as may be amended from time to time or the equivalent amount in your chosen currency.
8.8 We reserve the right to change the minimum deposit without prior notice. We will publish any change to the minimum deposit amount on our websites.
8.9 We will never charge you for making a deposit. However, certain banks may charge if they classify the deposit as a "cash" transaction. Please ask your bank for more details.
8.10 Your deposit will be available in your Account as soon as your bank authorizes the amount you choose to deposit. Deposits will usually show as "Monaco Stallions OR Monaco Stallions Casino" on your statement.
8.11 Funds in your Account do not bear interest and are deemed to be advance payments for intended transactions.
8.12 We are not a bank and monies deposited with us are held in a normal bank account in the name of Bonne Terre Limited. Please see Section 30 (Keeping Your Money Safe) for more information.
8.13 You should only deposit money in your Account for the purposes of using such money on our Services. We shall be entitled to suspend or close your Account if we reasonably believe that you are depositing money without any intention to use such money on our Services. In such circumstances we may also report you to the relevant authorities.
Subject to these Terms and Conditions, we will credit your Account with your
winnings as soon as practicable.
9.2 The maximum winnings for each Account shall be as follows:
9.2.1 in relation to each of Monaco Stallions Casino instant win games, or where specifically advertised for a specific game or promotion, the maximum winnings for any one wager or game play transaction shall be no greater than $500,000 or the equivalent amount in your chosen currency; and
9.2.2 in relation to betting transactions placed through the Services, other than as may be set out in relation to specific markets under Monaco Stallions Casino Rules, for any one calendar day (00:00 – 23:59) the maximum aggregate winnings shall be no greater than $500,000 or the equivalent amount in your chosen currency.
Please note that these restrictions apply regardless of stake. Winnings will usually be paid without you needing to make a claim. If you believe that you have not received any winnings due to you then you should notify us as soon as possible and provide evidence for your claim. No claim for winnings may be made more than six months after the date on which the relevant event took place.
9.3 We reserve the right to suspend the payment of winnings in the event of the occurrence of an event outside our control (see Section 19 (Events Outside our Control)). We will endeavor to pay you any winnings due to you as soon as the relevant event outside our control has ceased.
9.4 You are responsible for reporting your winnings and losses if such reporting is required by your local law or tax authorities. It is your responsibility to pay any tax or levy due on any winnings paid to you by us.
9.5 If we credit winnings to your Account in error, those funds are not available for use and we will void any transactions involving such funds. We reserve the right to, at any time, withdraw the relevant amount from your Account and/or reverse the transaction.
Subject to these Terms and Conditions, monies will remain in your Account
unless you submit an online request for an amount up to the outstanding balance
to be transferred to the debit card, credit card or online payment service with
which you originally deposited monies in your Account.
10.2 To withdraw funds from your Account, visit the My Account section, or call our Customer Contact Team
10.3 We operate a "Net Deposit" facility as part of our regulatory requirements and to combat money laundering, card theft and fraud. This means that you can only withdraw funds using the payment method with which those funds were originally deposited. When you are ready to withdraw funds you will see a "Net Deposit" amount next to each payment method registered on your Account, which will reflect the transactions carried out with that particular payment method over the previous 273 (two hundred and seventy three days). The "Net Deposit" amount is calculated by subtracting your total withdrawals from your total deposits for that payment method, meaning that you can only withdraw funds back to the payment method they came from. Where all your "Net Deposits" are zero (or below), you will be able to withdraw any extra funds in your Account back to any registered payment method
A small number of credit cards - including international MasterCard and Visa
cards issued in a restricted country do not allow us to pay funds back to your
credit card. If you are using one of these credit cards you will be notified
when you attempt to make a withdrawal and we can arrange for your funds to be
paid back to the bank account of your choice (documentary evidence will be
10.5 Once you have submitted a withdrawal request, you will receive a confirmation message that the transfer has been actioned and the balance of your Account will then clear to zero or the balance of the amount not withdrawn. If you reduce the balance of your Account down to zero, to place any further entries you will need to transfer a minimum deposit of $10 (or other
amounts as may be applicable at that time)
into your Account.
10.6 Where funds are transferred, they will leave us at the close of business on the working day on which such transfer was requested and will be credited to the debit card, credit card or online payment service that you have registered with us. These funds will be subject to a clearance period determined by the card issuing bank (normally 2-5 working days) or online payment service (normally same day).
10.7 At our discretion, requests for withdrawals may be held for approval before being processed.
10.8 The minimum withdrawal is $10 (or its equivalent in another currency) as may be amended from time to time. The maximum aggregate amount you can withdraw in one calendar day is $50,000 (or its equivalent in another currency). Please note that your bank or card provider may also have restrictions.
10.9 We reserve the right to change the minimum and maximum withdrawal levels at our sole discretion. We will publish any changes on our websites in accordance with Section 3.2 (Changes to the Terms and Conditions) above.
10.10 We do not allow any transfer of funds between our customers' Accounts.
11. USE OF THE SERVICES
We reserve the right to suspend, modify, remove and/or add a product to the
Services in our sole discretion with immediate effect and without notice.
11.2 You must not misuse our websites by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to: our websites; the servers on which our websites are stored; or, any server, computer or database connected to our websites, or mobile applications. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them.
11.3 You agree that you will not use the Services in any way that may lead to the encouragement, procurement or carrying out of any criminal or unlawful activity, or cause distress, harm or inconvenience to any other person.
11.4 You agree that you will not use the Services in any way other than for your personal use and for your own benefit. Any bets or wagers placed through your Account that are not for your own benefit (including for the avoidance of doubt placed in connection with any bet management or brokerage service) are forbidden unless agreed by us (in writing) in advance.
11.5 You agree not to give any indication that you have any commercial relationship with us or that you are our agent.
11.6 The information which we or third parties provide (including results, statistics, fixture lists, odds and betting figures) on our websites and Services is for your personal use only and the distribution or commercial exploitation of such information by you is strictly prohibited. We do not give any commitment in relation to the uninterrupted provision of such information, its accuracy or the results obtained through its use. No information which we or third parties provide on our websites and Services is intended to amount to advice or recommendations and is provided for information purposes only. All bets are made at your own risk.
11.7 We do not guarantee which products will be available on our Services. The Services are provided on an 'as is' and 'as available' basis. We cannot promise that the Services will be free from errors or omissions nor that they will be available uninterrupted and in a fully operating condition.
11.8 We will provide the Services with the reasonable skill and care as described in these Terms and Conditions. We do not make any other promises about how the Services will be provided.
11.9 You shall not interfere with, modify or reverse engineer any software provided to you by us or any third party. We do not accept any liability in respect of any third party software.
You may only place a bet or wager up to the value of the cleared funds in your
Account. We do not offer any credit. We reserve the right to void any bet or
wager which we may have accepted by mistake when your Account did not have
sufficient cleared funds.
12.2 We only accept bets or wagers made online (including via our mobile applications). Bets and wagers are not accepted in other way, including by email, post or fax, and will not be valid if received in such a way.
We reserve the right to refuse all or any part of a bet or wager, void any
accepted bet or wager and withhold settlement if we have reason to believe:
13.1.1 you have insufficient funds in your Account;
13.1.2 you are under 18 (eighteen) years of age;
13.1.3 you are involved in fraud, money laundering, collusion, match rigging or cheating of any kind;
13.1.4 you are in a jurisdiction (or a resident of a jurisdiction) that renders the provision of our products to you or your use of them illegal;
13.1.5 you are in breach of the relevant Game Rules;
13.1.6 you are found to be using multiple Accounts or a duplicate Account; or
13.1.7 a bet or wager may breach the governing rules of the relevant sport or event in question or jeopardize the integrity of the sport or event in question.
13.2 In the event of a warning being received by us in relation to irregular betting patterns and possible instances of event manipulation, we reserve the right, in its absolute discretion, to:
13.2.1 suspend our offering on any event or series of events in any of our markets; and
13.2.2 delay and/or withhold payment on any event or series of events until the integrity of such event or series of events has been confirmed by us using our reasonable discretion.
13.3 Further, in the case of active event manipulation being confirmed as having taken place on any event or series of events, we reserve the right, in our absolute discretion, to suspend any bets placed on such events, either by any individual identified as having possessed insider betting knowledge or information or by any other individual who in our reasonable opinion is connected to, acting in conjunction with, or in any way involved with such individual or the event manipulation.
We will not tolerate fraudulent activity or cheating. If, we consider that you
have used the Services in an unfair manner or have deliberately taken unfair
advantage of us, any game on our website (including the exploitation of a
fault, loophole or error in our or any third party’s software used in
connection with the Services or any game on our website), attempted to defraud
us, any other customer or any person in any way, including (but not limited to)
payment fraud, or if we suspect you of fraudulent payment, including use of
stolen debit/credit cards, transfer/receipt of funds to other customer accounts
(chip dumping), forgery, collusion, cheating and the provision of false
registration data or any other fraudulent activity or prohibited transaction (including
but not limited to money laundering), we reserve the right to suspend and/or
close your Account, withhold any or all winnings and share information
(together with your identity) with the police and other appropriate
14.2 You will not in any way interfere, interrupt, attempt to interrupt, or attempt to manipulate the operations of our Services or the normal play of any of our products. Failure to comply with this rule may lead to your exclusion from our Services without any compensation and to possible criminal and civil investigations. In particular, you will not use or attempt to use any artificial intelligence, automated players (bots) or player assistance software but will play personally via the interfaces provided by us only.
14.3 Collusion between you and any of our other customers, as determined at our sole discretion, by sharing “hole” cards or by any other methods is strictly forbidden. To detect collusion, we use sophisticated software to analyze hands, game play history and suspicious activities. Our system monitors card history, betting patterns, player history and gameplay, including all bets, for all customers, up to and including the last round of betting where applicable. We also look at various other sources of information as part of our anti-collusion checks. We reserve the right, in addition to other measures, to restrict seating and/or to prohibit customers from playing at a particular poker table or in a tournament, including restricting two or more customers from playing together at the same table or in the same tournament and you agree to cooperate fully with us in respect of such measures and to investigate any such activity.
14.4 Where we believe that "match-rigging" has taken place, either as a result of the size or volume of bets received, or from other evidence (including where you are suspected of improper activity with any other online gambling site or services), or where the integrity of an individual event is called to question, we reserve the right to withdraw an offer, withhold payment and ultimately to declare bets on that event void.
14.5 We strictly prohibit the use of any third party external player assistance programs or software ("EPA Programs") which are designed to provide an "Unfair Advantage" to customers. EPA Programs include computer software, websites, subscription services and non-software-based databases, systems or profiles which are used by customers in connection with our Services. An "Unfair Advantage" means any instance in which a customer accesses or compiles information on other customers (including the tracking of customers through the use of such automated software) beyond that which the customer has personally observed through the customer’s own game play (other than information or services provided to customers directly by us) and/or otherwise exploits or participates in the exploitation of a fault, loophole or error in our or any third party's software and uses it to the disadvantage of us, the game play or other customers.
14.6 You agree that we may take steps to detect and prevent the use of prohibited EPA Programs. These steps may include, but are not limited to, examination of software programs running concurrently with our software on your computer. You agree that you will not attempt to bypass, interfere with, or block such steps, including, without limitation, the use of third party software that bypasses, interferes with, or blocks such steps.
14.7 If we consider that any of the events referred to in Sections 14.1 to 14.6 above may have occurred or are likely to occur we reserve the right to:
14.7.1 close or suspend your Account; and/or
14.7.2 withhold and/or retain any and all amounts which would otherwise have been paid or payable to you (including without limitation any winnings or bonus amounts).
14.8 If we close or suspend your Account for any of the reasons referred to above in this Section 14, you shall be liable for any and all claims, losses, liabilities, damages, costs and expenses incurred or suffered by us (together “Claim”) arising as a result of or in connection with your fraud, dishonesty or criminal act and you agree to fully compensate us for any costs, charges or losses sustained or incurred by us (including any direct, indirect or consequential losses, any loss of profit and any loss of reputation) in respect of such Claims.
You are gambling via an electronic form of communication and consequently you
should be aware that:
15.1.1 you may be using a connection or equipment which is slower than such equipment used by others and this may affect your performance in time critical products (e.g. in-play betting); and
15.1.2 you may encounter system flaws, faults, errors or service interruption caused by unexpected flaws, faults or errors in the software, hardware or networks used to provide the Services. Where such flaws, faults or errors cause a product to be interrupted in circumstances where it cannot be restarted from exactly the same position without any detriment to you or we will take all reasonable steps to treat you in a fair manner.
In certain circumstances, we may need to void any transactions and freeze the
monies in your Account so that such funds will be temporarily unavailable for
you to play with. We will do so where we have reason to believe that:
16.1.1 your Account may be being used for fraudulent purposes or cheating (including a breach of Section 14 (Fraud and Cheating), for the purposes of money laundering or in such a way as to jeopardize the integrity of the sports or events on which we offer betting markets;
16.1.2 there is a technical fault or error (including but not limited to a defect in the operation of the random number generator)